Shipping & Handling

Thank you for choosing Odairrosa. We are excited to get your order to you.

Processing Time
Orders are usually processed within 1 to 3 business days, not including weekends or public holidays. Once your order leaves our studio, you will receive a shipping confirmation email with a tracking number.

Shipping Destinations
We ship to most countries around the world. During checkout, you will see the available shipping options for your location.

Shipping Methods & Delivery Times

  • Standard Shipping: 7 to 14 business days

  • Express Shipping: 3 to 7 business days

Please keep in mind that these are estimated delivery times. Actual delivery may vary depending on your location, customs processing, and the carrier's schedule.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method you select. Occasionally we offer free standard shipping promotions, so feel free to sign up for our emails to stay updated.

Customs & Import Taxes
For orders shipped outside Hong Kong, your package may be subject to customs fees, import duties, or taxes charged by your country. These charges are your responsibility as the recipient. We recommend checking with your local customs office for more information before placing your order.

Order Tracking
After your order is shipped, you will receive a tracking number by email. You can use it on the carrier's website to follow your package along the way.

Multiple Shipments
If your order contains several items, they may be shipped separately depending on availability. We will let you know if this happens, and you will not be charged any extra shipping fees.

Incorrect Address
Please double check your shipping address before completing your order. We are not responsible for lost or delayed packages due to an incorrect or incomplete address. If you need to change your address after placing an order, contact us as soon as possible at odairrosa@outlook.com.

Lost or Delayed Packages
If your package is lost or significantly delayed, please reach out to us. We will work with the carrier to resolve the issue and make sure you get your order.

Thank you for trusting us with your style. Your Odairrosa pieces are on their way.